How to Achieve Zero Defects in Construction

Success in any construction project lays on three pillars: budget, time, and quality of the final build. And while the first two elements can be reviewed and adapted, the quality always remains a non-changing component, applying to each stage, from planning and estimation to construction defect inspections

The better and faster communication between owners, contactors, builders, and inspectors at every step, the more chances of achieving zero defects, reaching a zero punch list and preventing rework and margin erosions.

Building Defects Causes and Remedies

A construction defect is a deficiency or damage occurring at any stage of the building process, which leads to a failure in its completion, and prevents the structure from being built, or at least causes a significant delay.

Philosophy of zero defects varies, and there are factors affecting the final result besides internal affairs, outsourced logistics or weather conditions, to name a few. However, most typically flaws causing construction delays fall into three categories.

  • No sync between teams

When the jobsite crews, the office, inspectors and stakeholders use different channels for communication, the project slows down. Sometimes, a document can’t make its way through the workflow, waiting for approval by a person unaware of the assignment, and it affects decision making at other stages.  

  • Inadequate distribution of documentation

Slow distribution of documents that, despite different automation tools around, are still often sent by mail can cause many issues. Contractors can’t get documents approved and signed on time. Builders work with older versions of drawings without the latest comments or reviews by the design team. Due to numerous doc variants owners find it hard to track the project progress or detect the responsible for the unfinished tasks.  

  • Poor quality control

Poor quality of construction work during production often roots in inadequate quality control procedures. Low-quality substitute materials, lack of time, unskilled laborers, forced due dates, all have a considerable influence on the process and defect quality. The absence of a proper inspection plan prevents from detecting such flows in early stages, which doubles the cost of remedial works. 

How to Improve Your Construction Project Quality

  1. Use a Cloud-Based Platform for Document Management

There are lot of different kinds of documents that go along with any project:

  • Contracts
  • Submittals
  • Drawings, design plans
  • Safety protocols, maintenance requirements, quality certificates

Manage all the docs with one construction management software, and make sure all the people involved in the project have access to it. Eliminating paper and switching to digital forms will reduce document damage or loss, and speed up distribution between international teams.

Moreover, using dedicated digital platforms helps coordinate, verify and approve the documentation in one place, as all users will have access to the latest version with new comments and reviews. 

  1. Implement Proper Quality Control

It’s essential to introduce quality control for the construction industry. Specify appropriate standards for compliance and product performance at every project stage. It will give a stricter control, and a clearer division of responsibility. Set instant notifications for the emergency cases: this way the task assignees and all the responsible will be immediately reported in case of the accident. 

Introduce regular checks for construction defect discovery before final inspections. Keep the records in a digital format, giving the possibility to link up different stages of document edition and modification. Owners, architects and inspectors need to have access to punch lists and inspections lists, easily identifying the elements that require updating. 

Download ready checklist templates and use for your site inspections

  1. Take Care of Safety

Research suggests there is a correlation between defects and safety incidents. To avoid it, finalize project design and procurement before construction starts. In the process, deliver regular safety talks, explaining to your crews how to operate safely and with confidence.

Distribute safety protocols and make sure employees understand the requirements in them. Sometimes people may be reluctant to clarify issues because they don’t want to look ignorant or unprofessional. This can lead to incorrectly performed jobsite tasks and eventual defects.

That’s why your teams should easily access the latest safety data sheets, leave comments and consult their creators on whatever questions they may have.

  1. Analyze Data

Document management software is crucial in order to track work for proof of performance and quality control. And for many small construction companies, including remodelers and residential builders, this is all you need, as long as you extract the relevant data from your forms and documents to speed up how change orders turn into invoices and revenue for your company. 

However, nearly all larger construction projects require robust project management software, where data from your documents needs to be analyzed and reviewed in as close to real-time as possible.


Construction defects can be hard to identify and costly to fix, which can threaten the completion of the whole project. The properly designed communication, organized documentation and quality control process are among the most effective ways to minimize flow occurrence, avoid rework, save your bottom line and protect your reputation.

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