Cookie Policy for Fluix Service

Effective date: 26 June 2024.

Intro

Fluix Limited (“Fluix” or “we”) welcomes you.

This Cookie Policy applies to our service, available following the link http://fluix.io (“Website”). This Cookie Policy describes why, how, and when we use cookies and similar technologies on the Website.

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Notice for Fluix Service.

Table of Contents

About Us

ControllerFluix Limited

630284

Glandore Business Centre, Grand Canal House, 1 Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland
Data Protection Officer (DPO)Privacity GmbH

Neuer Wall 50, 20354 Hamburg, Germany
Emailsupport@fluix.io – for general inquiries

dpo-fluix@fluix.io – for privacy inquiries

About Cookies

A “cookie” is a small text file placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.

Some cookies will only be used if you use certain features or select specific preferences, while some cookies are essential to the website and will always be used.

According to EU legislation, we can store cookies on your device only if they are strictly necessary for the operation of this website. For all other types of cookies, we need your permission. You can change or withdraw your consent from this Cookie Policy on our Website at any time (please see the ‘How do I turn off cookies?’ section below).

Similar technologies

Except for the cookies, we use local and session storage. These technologies are very similar to cookies,. but they store data in the user’s browser and have a larger size limit.. Local storage persists in the browser until it is cleared. Session storage, on the other hand, expires at the end of the session on the website.

We also use a tracking pixel, also known as a web beacon or a tracking tag. It is a small transparent image (often a GIF) embedded in an email or a line of code on the website. When you open a page, this pixel is loaded from the server, and the server reports that the email has been opened. We may use pixels to collect general statistics for our marketing campaigns, such as the open rate, to understand whether our emails were helpful to you. We never sell or otherwise share these statistics with third parties except for our affiliates and subcontractors. You may disable the pixels from loading in the settings of your browser.

We may use tracking links to collect metrics. For example, we may add a link to a website that, upon clicking on it, will lead you to a page with a specific offer or detailed information about a feature or product. Typically, these links will only record information when you click on them. Therefore, if you don’t want to participate in the collection of metrics, just avoid clicking the in-email links.

Cookies Usage

We use cookies and other technologies to ensure everyone who uses the Website has the best possible experience. For example, when you use our Website, we may place several cookies in your browser. We use these cookies to:

  • enable us to hold session information as you navigate from page to page within the Website,
  • improve your experience,
  • track and analyze usage and other statistical information.

If you choose not to activate the cookie or disable cookies later, you may still visit our Website, but your ability to use some features or areas of those offerings may be limited, or your options (such as language) may be returned to default ones.

How to turn off cookies and other tracking technologies

You can generally activate or later deactivate cookies through a functionality built into your web browser. If you want to disable cookies, then you can find instructions for managing your browser settings if you follow these links:

Internet ExplorerFirefoxSafari
VivaldiOperaChrome
Microsoft EdgeBing

If you want to learn more about cookies or how to control, disable, or delete them, please visit www.allaboutcookies.org for detailed guidance.

In addition, specific third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with their Internet browsing. To learn more about this feature from Google, click here.

Please note that ordinary web browser settings that allow disabling cookies might not apply to other tracking technologies like storage, pixels or tracking links, but some web browsers offer extended built-in options for clearing storage or for tracking protection, such as Firefox Enhanced Tracking Protection which blocks social media trackers, cross-site tracking cookies, fingerprinters, crypto miners, tracking content, or Safari Intelligent Tracking Prevention. You can also use third-party privacy tools (browser extensions) as an additional solution for stopping tracking links and pixels or clearing the storage.

Cookies We Use

We use several types of cookies:

Due to the changing nature of our Website and the third-party service we may rely on, this may result in the cookie list not being fully up to date at times.

Necessary Cookies

The necessary cookies and other tracking technologies are essential for your use of the Website and our compliance with applicable data protection laws. They allow core Website functionality, like remembering login data. We use them for specific purposes, such as checking if the user’s browser supports cookies and determining whether the user has accepted the cookie consent box.

Cookies

NamePurposeDomainProviderExpiry
company_tokenUser session token.admin.fluix.io
admin-eu.fluix.io
admin-eu2.fluix.io
admin-aus.fluix.io
admin-us-west.fluix.io
FluixSession
AECUsed to ensure that requests within a browsing session are made by the user, and not by other sites.
These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.
.google.comGoogle6 months
flx_admin_cookie_consentUsed to keep cookie consent settings selected by a user..fluix.ioFluix6 months

Storage

NamePurposeTypeProvider
adminMode

TBWPromoModal

ui-config.sidebar

ui-config.left-menu

NextLoginService_#

id_table_form-library

id_table_groups

id_table_users

id_table_linked-storage

id_table_taskstreams

id_table_roles

id_table_process-status

id_table_webapp-todo-assigned

id_table_webapp-todo-to-initiate

id_table_webapp-in-progress

id_table_webapp-finished

id_table_workflows

id_table_storage

id_table_collected-data

id_table_sent-doc

BulkSigningIntroShown

id_table_bulk-signing

id_table_versions-report

id_table_users-reports

id_table_workflows-reports

id_table_event-log

id_table_group-users

id_table_users-activity

id_table_document-status-company

id_table_document-status-user

id_table_document-status-group

id_table_document-status-workflow

annotations_promo_modal_shown

id_table_documents-folder

id_table_documents-briefcase

id_table_documents-cabinet

id_table_documents-group-inbox

id_table_documents-inbox

id_table_documents-signature

id_table_documents-inwork

id_table_documents-reassigned

id_table_documents-completed

builder-aside-width:#

one_time_hint_#_collected-data__notification-rule

one_time_hint_#_workflow_sync_status

builder.sidebar_width.defaults

builder.sidebar_width.details

fl-field-adder-document

fl-form-builder-document

rate_limit_cache
Used to remember your current state and preferences when using our sServices to provide you with the
expected user experience.
Local StorageFluix
company_session_storage_#:

lock-gdpr-request-data-{user_id}

billing_quote_requested

BulkSingingPromoModal

fl-extract-data-dialog-seen

ie-deprecation-modal-shown

TBWPromoModal
Used to store company related preferences.Local StorageFluix
documentViewerCurrentSessionUsed to store the session of the document to be able to restore after page reload.Session StorageFluix
lastScrolledPageUsed to remember last seen page and restore scroll after page refresh.Session Storage: pdf.fluix.ioFluix
sign-modeUsed to remember selected signing method to use in future.Local Storage: pdf.fluix.ioFluix
#lastReadCommentDateUsed to store last read comment to highlight unread onesLocal Storage: pdf.fluix.ioFluix
bulk_sign_#Used to store opened documents info to restore session after refresh.Session Storage: signer.fluix.ioFluix

Functional Cookies

The functional cookies are designed to enhance the performance of the Website by making certain functions of
the Website available. These cookies allow us, for instance, to keep the background picture the same, or
remember user preferences.

Cookies

NamePurposeDomainProviderExpiry
messagesUtkUsed to recognize visitors who chat with Chatflow.login.fluix.io
admin.fluix.io
admin-eu.fluix.io
admin-eu2.fluix.io
admin-aus.fluix.io
admin-us-west.fluix.io
HubSpot6 months
_cfuvidThe _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used
to allow the Cloudflare WAF to distinguish individual users who share the same IP address.
.hubspot.comHubSpot/CloudflareSession
__cf_bmCloudflare’s bot products identify and mitigate automated traffic to protect your site from bad bots.
Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected
by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of
these bot solutions.
.hubspot.comHubSpot/CloudflareSession

Storage

NamePurposeDomainProvider
background_image_indexUsed to keep the background picture the same.Local Storage: login.fluix.ioFluix

Analytics Cookies

The analytics cookies help website owners to understand how visitors interact with the website by collecting and reporting information anonymously.

Cookies

NamePurposeDomainProviderExpiry
amp_#The cookie keeps track of a few bits of metadata for the SDK..fluix.io
.amplitude.com
Amplitude12 months
_ga_#Used to persist session state..fluix.ioGoogle2 years
__hstcUsed to recognize visitors who chat with Chatflow..fluix.ioHubSpot6 months
__hsscThis cookie keeps track of sessions..fluix.ioHubSpot30 minutes
__hssrcWhenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has
restarted their browser.
If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
.fluix.ioHubSpot30 minutes
_hjidPersists the Hotjar User ID, which is unique to the site..fluix.ioHotjar12 months
_clck _clsk CLIDPersists the Clarity User ID and preferences, unique to that site is attributed to the same user
ID.
.fluix.ioMicrosoft Clarity12 months

Storage

NamePurposeDomainProvider
amplitude_unsent_#
amplitude_unsent_identify_#
Used to store unsent events and identify a userLocal Storage:
login.fluix.io
admin.fluix.io
admin-eu.fluix.io
admin-eu2.fluix.io
admin-aus.fluix.io
admin-us-west.fluix.io
Amplitude

Marketing Cookies

The marketing cookies are used to track visitors across the websites they visit. The intention is to display relevant and engaging ads for the individual user. We use this data for internal purposes like analytics and internal segmentation.

NamePurposeDomainProviderExpiry
_gcl_auStore and track conversions.fluix.ioGoogle90 days
_uetvid _uetsidUET assigns this unique, anonymized visitor ID, representing a unique visitor.fluix.ioBing Ads12 months
APISIDPersonalizes Google ads on websites based on recent searches and interactions..google.com .google. (regional full list https://www.google.com/supported_domains)Google1 year
1P_JARWe use this cookie to collect visitor data related to the user’s visits to the Website, such as the
number of visits, average time spent on the Website and what pages have been loaded with the purpose
of displaying targeted ads.
.google.com .google.Google1 month
NIDIs used to play YouTube videos embedded on the website..google.com .google.Google6 months
SSID SAPISIDGoogle collects visitor information for videos hosted by YouTube on maps integrated with Google Maps..google.com .google.Google1 year
SIDCC SID HSIDSecurity cookie to confirm visitor authenticity, prevent fraudulent use of login data, and protect
visitor data from unauthorized access.
.google.com .google.Google2 years
__Secure-1PSID
__Secure-1PAPISID
__Secure-1PSIDCC
__Secure-3PAPISID
__Secure-3PSID
__Secure-3PSIDCC
__Secure-ENID
Builds a profile of website visitor interests to show relevant and personalized ads through
retargeting.
.google.com .google.Google2 years
_fbpThis cookie is in use by Facebook to deliver a series of advertisement products such as real-time
bidding from third-party advertisers.
fluix.ioFacebook12 months
UserMatchHistoryThese cookies are set by LinkedIn for advertising purposes, including: tracking visitors so that more
relevant ads can be presented, allowing users to use the ‘Apply with LinkedIn’ or the ‘Sign-in with
LinkedIn’ functions, collecting information about how visitors use the site, etc.
.linkedin.comLinkedInSession
AnalyticsSyncHistoryUsed to store information about the time a sync with the lms_analytics cookie took place for users in
the Designated Countries
.linkedin.comLinkedIn30 days
lidcUsed by the social networking service, LinkedIn, for tracking the use of embedded services..linkedin.comLinkedIn1 day
li_sugrUsed to make a probabilistic match of a user’s identity outside the Designated Countries.linkedin.comLinkedIn90 days
li_gcUsed to store guest consent to the use of cookies for non-essential purposes.linkedin.comLinkedIn2 years
bcookieUsed by LinkedIn to track the use of embedded services..linkedin.comLinkedIn1 year
bscookieUsed by LinkedIn to track the use of embedded services..linkedin.comLinkedIn1 year
hubspotutkThis cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used
when deduplicating contacts.
.fluix.ioHubSpot13 months

Pixels we use

A tracking pixel, also known as a web beacon or a tracking tag, is a small transparent image (often a GIF) embedded in an email. For more details about this tool, please address the ‘Similar Technologies’ section

NamePurposeDomainProviderExpiry
Bing TrackingTrack conversion eventsads.microsoft.comMicrosoft Ads390 days
FacebookCollect data about conversions from Facebook adsfacebook.comMeta180 days
HubSpot Tracking codeMonitor website traffichubspot.comHubSpot180 days

We may use tracking links to collect metrics on links we add to our emails. For more details about this tool, please address the ‘Similar Technologies’ section.

NamePurposeDomainProviderExpiry
LinkedIn InsightTrack conversionslinkedin.comLinkedIn180 days
6SenseUncovering anonymous online behaviour6sense.com6Sense1 year
HotJarTrack activity and conversionshotjar.comHotJar365 days
Conversion LinkerConversion optimizationgoogle.comGoogleCustomized by organizations (the same as for Google Tag)
Google Tag (GA4)Measure traffic and engagementgoogle.comGoogleCustomized by organizations
Google ADs RemarketingTracking clicksgoogle.comGoogle6 months
Microsoft ClarityTracking user behaviourmicrosoft.comMicrosoftFrom 30 days to 13 months
VWOBehavior analysisvwo.comVWOAs long as customer’s account is active
MazeRunning test features on websitemaze.coMazeSession
FirstPromoterTrack referral visitors, signups and salesfirstpromoter.comFirstPromoterFrom 1 day to 13 months
HubSpot FormsGathering important info about usershubspot.comHubSpot180 days

If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Website before the change becomes effective. We encourage you to periodically review this page for the latest information on our Cookie Policy. Your continued use of the Website constitutes your acknowledgement of and agreement to be bound by such changes to this Cookie Policy. If you do not accept the terms of this Cookie Policy, your only remedy is to discontinue the use of and access to the Website.

Contact Us

If you have any questions regarding this Policy or how we use cookies, you may contact us by emailing dpo-fluix@fluix.io.