Cookie Policy for Fluix Service
Effective date: 26 June 2024.
Intro
Fluix Limited (“Fluix” or “we”) welcomes you.
This Cookie Policy applies to our service, available following the link http://fluix.io (“Website”). This Cookie Policy describes why, how, and when we use cookies and similar technologies on the Website.
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Notice for Fluix Service>.
Table of Contents
About Us
| Controller |
Fluix Limited
630284 Glandore Business Centre, Grand Canal House, 1 Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland |
| Data Protection Officer (DPO) |
Privacity GmbH
Neuer Wall 50, 20354 Hamburg, Germany |
|
support@fluix.io – for general inquiries
dpo-fluix@fluix.io – for privacy inquiries |
About Cookies
A “cookie” is a small text file placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you.
Some cookies will only be used if you use certain features or select specific preferences, while some cookies are essential to the website and will always be used.
According to EU legislation, we can store cookies on your device only if they are strictly necessary for the operation of this website. For all other types of cookies, we need your permission. You can change or withdraw your consent from this Cookie Policy on our Website at any time (please see the ‘How do I turn off cookies?’ section below).
Similar technologies
Except for the cookies, we use local and session storage. These technologies are very similar to cookies,. but they store data in the user’s browser and have a larger size limit.. Local storage persists in the browser until it is cleared. Session storage, on the other hand, expires at the end of the session on the website.
We also use a tracking pixel, also known as a web beacon or a tracking tag. It is a small transparent image (often a GIF) embedded in an email or a line of code on the website. When you open a page, this pixel is loaded from the server, and the server reports that the email has been opened. We may use pixels to collect general statistics for our marketing campaigns, such as the open rate, to understand whether our emails were helpful to you. We never sell or otherwise share these statistics with third parties except for our affiliates and subcontractors. You may disable the pixels from loading in the settings of your browser.
We may use tracking links to collect metrics. For example, we may add a link to a website that, upon clicking on it, will lead you to a page with a specific offer or detailed information about a feature or product. Typically, these links will only record information when you click on them. Therefore, if you don’t want to participate in the collection of metrics, just avoid clicking the in-email links.
Cookies Usage
We use cookies and other technologies to ensure everyone who uses the Website has the best possible experience. For example, when you use our Website, we may place several cookies in your browser. We use these cookies to:
If you choose not to activate the cookie or disable cookies later, you may still visit our Website, but your ability to use some features or areas of those offerings may be limited, or your options (such as language) may be returned to default ones.
How to turn off cookies and other tracking technologies
You can generally activate or later deactivate cookies through a functionality built into your web browser. If you want to disable cookies, then you can find instructions for managing your browser settings if you follow these links:
If you want to learn more about cookies or how to control, disable, or delete them, please visit www.allaboutcookies.org for detailed guidance.
In addition, specific third-party advertising networks, including Google, permit users to opt out of or customize preferences associated with their Internet browsing. To learn more about this feature from Google, click here.
Please note that ordinary web browser settings that allow disabling cookies might not apply to other tracking technologies like storage, pixels or tracking links, but some web browsers offer extended built-in options for clearing storage or for tracking protection, such as Firefox Enhanced Tracking Protection which blocks social media trackers, cross-site tracking cookies, fingerprinters, crypto miners, tracking content, or Safari Intelligent Tracking Prevention. You can also use third-party privacy tools (browser extensions) as an additional solution for stopping tracking links and pixels or clearing the storage.
Cookies We Use
We use several types of cookies:
Due to the changing nature of our Website and the third-party service we may rely on, this may result in the cookie list not being fully up to date at times.
Necessary Cookies
The necessary cookies and other tracking technologies are essential for your use of the Website and our compliance with applicable data protection laws. They allow core Website functionality, like remembering login data. We use them for specific purposes, such as checking if the user’s browser supports cookies and determining whether the user has accepted the cookie consent box.
Cookies
| Name | Purpose | Domain | Provider | Expiry |
| company_token | User session token. | admin.fluix.io admin-eu.fluix.io admin-eu2.fluix.io admin-aus.fluix.io admin-us-west.fluix.io | Fluix | Session |
| AEC | Used to ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge. | .google.com | 6 months | |
| flx_admin_cookie_consent | Used to keep cookie consent settings selected by a user. | .fluix.io | Fluix | 6 months |
Storage
| Name | Purpose | Type | Provider |
|
adminMode
TBWPromoModal ui-config.sidebar ui-config.left-menu NextLoginService_# id_table_form-library id_table_groups id_table_users id_table_linked-storage id_table_taskstreams id_table_roles id_table_process-status id_table_webapp-todo-assigned id_table_webapp-todo-to-initiate id_table_webapp-in-progress id_table_webapp-finished id_table_workflows id_table_storage id_table_collected-data id_table_sent-doc BulkSigningIntroShown id_table_bulk-signing id_table_versions-report id_table_users-reports id_table_workflows-reports id_table_event-log id_table_group-users id_table_users-activity id_table_document-status-company id_table_document-status-user id_table_document-status-group id_table_document-status-workflow annotations_promo_modal_shown id_table_documents-folder id_table_documents-briefcase id_table_documents-cabinet id_table_documents-group-inbox id_table_documents-inbox id_table_documents-signature id_table_documents-inwork id_table_documents-reassigned id_table_documents-completed builder-aside-width:# one_time_hint_#_collected-data__notification-rule one_time_hint_#_workflow_sync_status builder.sidebar_width.defaults builder.sidebar_width.details fl-field-adder-document fl-form-builder-document rate_limit_cache |
Used to remember your current state and preferences when using our sServices to provide you with the expected user experience. | Local Storage | Fluix |
|
company_session_storage_#:
lock-gdpr-request-data-{user_id} billing_quote_requested BulkSingingPromoModal fl-extract-data-dialog-seen ie-deprecation-modal-shown TBWPromoModal |
Used to store company related preferences. | Local Storage | Fluix |
| documentViewerCurrentSession | Used to store the session of the document to be able to restore after page reload. | Session Storage | Fluix |
| lastScrolledPage | Used to remember last seen page and restore scroll after page refresh. | Session Storage: pdf.fluix.io | Fluix |
| sign-mode | Used to remember selected signing method to use in future. | Local Storage: pdf.fluix.io | Fluix |
| #lastReadCommentDate | Used to store last read comment to highlight unread ones | Local Storage: pdf.fluix.io | Fluix |
| bulk_sign_# | Used to store opened documents info to restore session after refresh. | Session Storage: signer.fluix.io | Fluix |
Functional Cookies
The functional cookies are designed to enhance the performance of the Website by making certain functions of the Website available. These cookies allow us, for instance, to keep the background picture the same, or remember user preferences.
Cookies
| Name | Purpose | Domain | Provider | Expiry |
| messagesUtk | Used to recognize visitors who chat with Chatflow. | login.fluix.io admin.fluix.io admin-eu.fluix.io admin-eu2.fluix.io admin-aus.fluix.io admin-us-west.fluix.io | HubSpot | 6 months |
| _cfuvid | The _cfuvid cookie is only set when a site uses this option in a Rate Limiting Rule, and is only used to allow the Cloudflare WAF to distinguish individual users who share the same IP address. | .hubspot.com | HubSpot/Cloudflare | Session |
| __cf_bm | Cloudflare’s bot products identify and mitigate automated traffic to protect your site from bad bots. Cloudflare places the __cf_bm cookie on End User devices that access Customer sites that are protected by Bot Management or Bot Fight Mode. The __cf_bm cookie is necessary for the proper functioning of these bot solutions. | .hubspot.com | HubSpot/Cloudflare | Session |
Storage
| Name | Purpose | Domain | Provider |
| background_image_index | Used to keep the background picture the same. | Local Storage: login.fluix.io | Fluix |
Analytics Cookies
The analytics cookies help website owners to understand how visitors interact with the website by collecting and reporting information anonymously.
Cookies
| Name | Purpose | Domain | Provider | Expiry |
| amp_# | The cookie keeps track of a few bits of metadata for the SDK. | .fluix.io .amplitude.com | Amplitude | 12 months |
| _ga_# | Used to persist session state. | .fluix.io | 2 years | |
| __hstc | Used to recognize visitors who chat with Chatflow. | .fluix.io | HubSpot | 6 months |
| __hssc | This cookie keeps track of sessions. | .fluix.io | HubSpot | 30 minutes |
| __hssrc | Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. | .fluix.io | HubSpot | 30 minutes |
| _hjid | Persists the Hotjar User ID, which is unique to the site. | .fluix.io | Hotjar | 12 months |
| _clck _clsk CLID | Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID. | .fluix.io | Microsoft Clarity | 12 months |
Storage
| Name | Purpose | Domain | Provider |
| amplitude_unsent_# amplitude_unsent_identify_# | Used to store unsent events and identify a user | Local Storage: login.fluix.io admin.fluix.io admin-eu.fluix.io admin-eu2.fluix.io admin-aus.fluix.io admin-us-west.fluix.io | Amplitude |
Marketing Cookies
The marketing cookies are used to track visitors across the websites they visit. The intention is to display relevant and engaging ads for the individual user. We use this data for internal purposes like analytics and internal segmentation.
| Name | Purpose | Domain | Provider | Expiry |
| _gcl_au | Store and track conversions | .fluix.io | 90 days | |
| _uetvid _uetsid | UET assigns this unique, anonymized visitor ID, representing a unique visitor | .fluix.io | Bing Ads | 12 months |
| APISID | Personalizes Google ads on websites based on recent searches and interactions. | .google.com .google. (regional full list https://www.google.com/supported_domains) | 1 year | |
| 1P_JAR | We use this cookie to collect visitor data related to the user’s visits to the Website, such as the number of visits, average time spent on the Website and what pages have been loaded with the purpose of displaying targeted ads. | .google.com .google. | 1 month | |
| NID | Is used to play YouTube videos embedded on the website. | .google.com .google. | 6 months | |
| SSID SAPISID | Google collects visitor information for videos hosted by YouTube on maps integrated with Google Maps. | .google.com .google. | 1 year | |
| SIDCC SID HSID | Security cookie to confirm visitor authenticity, prevent fraudulent use of login data, and protect visitor data from unauthorized access. | .google.com .google. | 2 years | |
| __Secure-1PSID __Secure-1PAPISID __Secure-1PSIDCC __Secure-3PAPISID __Secure-3PSID __Secure-3PSIDCC __Secure-ENID | Builds a profile of website visitor interests to show relevant and personalized ads through retargeting. | .google.com .google. | 2 years | |
| _fbp | This cookie is in use by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. | fluix.io | 12 months | |
| UserMatchHistory | These cookies are set by LinkedIn for advertising purposes, including: tracking visitors so that more relevant ads can be presented, allowing users to use the ‘Apply with LinkedIn’ or the ‘Sign-in with LinkedIn’ functions, collecting information about how visitors use the site, etc. | .linkedin.com | Session | |
| AnalyticsSyncHistory | Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries | .linkedin.com | 30 days | |
| lidc | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | .linkedin.com | 1 day | |
| li_sugr | Used to make a probabilistic match of a user’s identity outside the Designated Countries | .linkedin.com | 90 days | |
| li_gc | Used to store guest consent to the use of cookies for non-essential purposes | .linkedin.com | 2 years | |
| bcookie | Used by LinkedIn to track the use of embedded services. | .linkedin.com | 1 year | |
| bscookie | Used by LinkedIn to track the use of embedded services. | .linkedin.com | 1 year | |
| hubspotutk | This cookie keeps track of a visitor’s identity. It is passed to HubSpot on form submission and used when deduplicating contacts. | .fluix.io | HubSpot | 13 months |
Pixels we use
A tracking pixel, also known as a web beacon or a tracking tag, is a small transparent image (often a GIF) embedded in an email. For more details about this tool, please address the ‘Similar Technologies’ section
| Name | Purpose | Domain | Provider | Expiry |
| Bing Tracking | Track conversion events | ads.microsoft.com | Microsoft Ads | 390 days |
| Collect data about conversions from Facebook ads | facebook.com | Meta | 180 days | |
| HubSpot Tracking code | Monitor website traffic | hubspot.com | HubSpot | 180 days |
Tracking links we use
We may use tracking links to collect metrics on links we add to our emails. For more details about this tool, please address the ‘Similar Technologies’ section.
| Name | Purpose | Domain | Provider | Expiry |
| LinkedIn Insight | Track conversions | linkedin.com | 180 days | |
| 6Sense | Uncovering anonymous online behaviour | 6sense.com | 6Sense | 1 year |
| HotJar | Track activity and conversions | hotjar.com | HotJar | 365 days |
| Conversion Linker | Conversion optimization | google.com | Customized by organizations (the same as for Google Tag) | |
| Google Tag (GA4) | Measure traffic and engagement | google.com | Customized by organizations | |
| Google ADs Remarketing | Tracking clicks | google.com | 6 months | |
| Microsoft Clarity | Tracking user behaviour | microsoft.com | Microsoft | From 30 days to 13 months |
| VWO | Behavior analysis | vwo.com | VWO | As long as customer’s account is active |
| Maze | Running test features on website | maze.co | Maze | Session |
| FirstPromoter | Track referral visitors, signups and sales | firstpromoter.com | FirstPromoter | From 1 day to 13 months |
| HubSpot Forms | Gathering important info about users | hubspot.com | HubSpot | 180 days |
Cookie Policy Updates
If there are any material changes to this Policy, you will be notified by the posting of a prominent notice on our Website before the change becomes effective. We encourage you to periodically review this page for the latest information on our Cookie Policy. Your continued use of the Website constitutes your acknowledgement of and agreement to be bound by such changes to this Cookie Policy. If you do not accept the terms of this Cookie Policy, your only remedy is to discontinue the use of and access to the Website.
Contact Us
If you have any questions regarding this Policy or how we use cookies, you may contact us by emailing dpo-fluix@fluix.io.