Hi Leanne and thanks for agreeing to share your story. Can you tell our readers more about yourself and your company?
I work at Dyna Crane, an overhead crane service provider with over 70 years combined experience in the industry. We offer solutions on inspections, safety checks and essential maintenance helping our clients meet safety regulations and national standards. We’re certified to ISO Quality Management, which helps us provide more high-quality services.
Currently, Dyna Crane has 14 staff members: 10 crane technicians doing crane inspections, service or training, a shipper/receiver and shop hand and 3 administrators working from the office.
I’m an Administration Manager and COR-certified Internal Auditor responsible for admin and accounting tasks, safety management and support of our technicians, whatever form it may take. I’m also a TPEC certified internal auditor which helps sustain our ISO 9001:2015 certification. I am a First Aid and CPR Instructor and can do First Aid training for our crews in the office so they don’t need to undergo it offsite.
Who or what inspired you to take on the role in the crane industry, which even today is considered to be a male-oriented field? What was your professional journey to reach your current position?
I started as an administrator working in an insurance company with over 1,000 employees. I loved the work, and I was good at it, but always felt like something was missing. Like being in a really quiet library and having to sneeze. Always uptight. You were being judged. Don’t speak up at a meeting, you’ll be seen as pushy. Don’t offer your opinion on that, you don’t work in that area. Moreover, the competition to have more, be better, wear the right clothes, be on the right diet, etc. just never seemed to fit me.
The white-collar world wasn’t for me. It is amazingly relaxed in the blue-collar world, all the technicians treat me like their sister (or dare I say mother as I’m at that age) and they are respectful of the duties that we provide to and for them.
What are your main responsibilities as an Administration Manager? What is critical to have your job done in a most efficient way?
Dyna Crane provides safety management solutions, so preparing safety paperwork is a big part of what I’m doing. Overhead cranes legally have to be inspected at least once a year, and each crane needs to have that information available at all times.
The laws for our industry are very strict, and non-compliance results in severe fines and penalties. Much worse than that, overhead cranes can cause serious injury or death at the job site. We keep those cranes maintained, serviced and provide training on their use. Inspections are a big part of ensuring that they run correctly.
In order to help we create digital safety documents and checklists and make sure each crane has its own individual information that needs to be documented, such as crane type, crane number, etc. We track the safety tickets and incoming paperwork handled by our technicians to make sure everything is passed, locked out as required until repairs can be completed or even removed from service if it is deemed too dangerous to operate.
I’ve also been involved in some HR-related activities and onboarding, training new employees in how to use tools and software we use for everyday tasks.
What do you like the most about your job?
It’s an unbelievable work environment. I feel relaxed and can be myself. We laugh every day, and have fun and enjoy ourselves at work. All of the employees at Dyna Crane have made me feel welcome from day 1. Their computer skills are incredible as is their communication. We are all very safe, and we discuss safety at work a lot.
Dyna Crane started using Fluix for project automation 6 years ago. What were your main goals for implementing automation?
Dyna Crane started with 3 people on the team. There was only one designer and she had to manually create forms and compile safety manuals. It was a lot of paperwork so she was looking for a paperless solution and eventually found Fluix. It gave us more flexibility with document editing and reduced paper usage.
Our crews seemed much more comfortable utilizing their phones or iPads that manually completing documentation. Also, if you’re handwriting these documents, trying to locate them to get copies to our clients to ensure compliance can be really hard.
What tasks do you use Fluix for today? Has it changed how your team members collaborate?
We use Fluix for ALL safety paperwork now. This includes our own. FLRA’s, vehicle inspection checklists, JHA’s, you name it. Everyone knows that in this industry safety paperwork just to get on a jobsite can seem overwhelming. We create safety documents and manage inspection checklists.
All of these documents are saved into Fluix as fillable documents and the guys can use their phones or an iPad to complete them anywhere. All the information is also stored in Fluix, so it’s secure and protected from loss. Our clients love it because they receive neat, automated reports that can be labeled and stored and backed up. It’s easy to track every piece of equipment that we see, and that’s for over 1,000 clients.
We use Fluix for ALL safety paperwork now. We create safety documents and manage inspection checklists. Our clients love it because they receive neat, automated reports that can be labeled and stored and backed up.
Can you give some practical tips on how to use Fluix at its best? Maybe you have your own professional secrets of building workflows, creating safety documents or minimizing errors?
Honestly, we’re not even close to utilizing Fluix to it’s true potential. One of the things I discovered when first diving into Fluix was to take the time to build your sheets correctly. Label each and every checkbox with the purpose of it. Get comfortable and familiar with Adobe. Fluix will track those checkboxes for you and you can provide your client with a listing of all the items based on those checkmarks. Also, try to go into the system daily for supervisor signatures. The amount of data can be overwhelming if you leave it too long.
Also, the staff from Fluix are amazingly helpful. Contact them when you need help. They are such an innovative company, they continue to use feedback to make the system better and more efficient. When it’s time for an audit, I add the external auditor into Fluix for the time period they’re doing the audit, show them quickly what to do, and they can look up what they need to see. It’s an amazing time saver if utilized properly. Most of them are amazed by Fluix and how easy it is.
Comparing times you worked without any technology in place and after utilizing platforms like Fluix or other, do you see a positive impact on the efficiency?
Previously field workers spent extra time (approx. 1 hour each day AT LEAST) on routine paperwork, while office workers have a tedious process to manage and organize large quantities of paper. Time and cost savings: 3,185 labor hours and $ 286,650 annually. I believe these numbers might even be low. We’re a small company. Imagine the time and cost savings once everything is on Fluix. We are known for our organization and commitment to safety. We couldn’t do it without Fluix.
Time and cost savings: 3,185 labor hours and $ 286,650 annually. We couldn’t do it without Fluix.
What can you say to companies who are reluctant to go digital and like doing everything manually? When should companies start considering automation and digitization?
I get it – change is hard. Especially something this big. But once the original sheets are created, they can be copied, improved on, and immediately uploaded. The clients are amazed at our service, the time the crews spend getting these items ready and staying organized has helped massive organizations save money and time.
We catch one loose bolt on a crane and tighten it, and make a note in a report. What if that was never done and that bolt ended up causing the crane to fail and cause a suspended load? This way the client can be confident that their equipment is safe and they are doing all they can to protect their employees. Employees can feel comfortable and confident handling the equipment and learn the importance of safe operation. It’s all about constant improvement.
How can companies help their employees, especially the older generation, handle modern technologies better? How can software companies help with this task?
As hard as it is to admit – I AM the older generation. I’m used to paper copies. Completing and signing and then filing dirty, ripped and sometimes missing paperwork is my job! The younger crews were happy to show me what they needed and how to complete things online. I had to learn to accept help and advice. Fluix will come online with me and walk me through new processes and procedures. The more I do it, the better I get at it.
Software companies like Fluix that focus on client satisfaction, like listening and then responding by making things better are the way of the world now. Now, I’m excited about how much time we’re saving and how organized we are.
What would be your advice to the next generation of young talents in construction?
Working in this industry can be hard. However, I’m thankful to my crews every day and I tell them that. They literally are a second family to me, and I care about them a lot. I do my best to help make their job, an extremely dangerous one, a little easier so that they can go out and do what they need to do.
I never pretend to be better than anyone else in my crew. Their job is to fix cranes, I don’t know how to do that. They don’t know how to administrate, so I help them with it. We are all very supportive, and that’s all that matters. Treat your colleagues with dignity and respect and they’ll return the favour tenfold.
We are all very supportive, and that’s all that matters. Treat your colleagues with dignity and respect and they’ll return the favour tenfold.