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Customer Success Story
Titan Airways Soars To New Heights, Replacing Paper With Electronic Flight Bags
210
users
50000 +
completed documents
29
automated workflows
“In the past there used to be big heavy manuals all around the cockpit, now we have all this information at the fingertips.”
Charlie Hampson, A320 First Officer
Before
After
Background
With over 21,260 block hours and 8,216 flights via 340 airfields and 98 countries, Titan Airways has been flying high since 1988. The UK’s leading charter airline took their name from their first G-registered aircraft, a Cessna Titan 404. Their foundation contracts were in freight and Royal Mail delivery services, with airline sub-charter and VIP charters being added in the mid-1990s.
Titan now operates a fleet of Airbus and Boeing jets from their London Stansted base, with at least two aircraft and crew always available for launch within just 60 minutes of a request. Supported by in-house engineers and a team of 400, the company has experienced exponential growth in recent years, as well as earning an award-winning reputation for excellence.
Challenges
Looking for an alternative to paper pilot flight bags
Titan Airways wanted its operational processes to be as modern as their fleet of aircraft, but faced many daily challenges due to paper-reliant processes:
- 30-45KG of manuals, checklists, and other flight paperwork cluttered the flight deck during each flight.
- Aviation maintenance paperwork sign-off was time-consuming and impacted charter aircraft availability.
- Training approvals was a lengthy back-and-forth process.
- A 60-minute ground-to-air turnaround service offering means there is little time to search through manuals and flight paperwork for critical information.
Solution
Adopting flight deck software
With an award-winning brand at stake, Titan Airways sought out a dependable solution to digitize flight paperwork and streamline different processes. Titan began its Fluix journey in 2013, with pilots using the flight operations management app to update and store flight manuals. The company has since scaled its document management and automated workflow capacity with Fluix, to include:
- Electronic Flight Bags on iPads. Company streamlined turnaround time for important documents via EFB sent to pilots, cabin crew and engineers faster, regardless of their geographic location.
- Evidence-based training for pilots. Titan needs a large amount of data on how the operation and training is conducted. Fluix enabled Titan to collect that data on iPads. It is easy to track where in the workflow the training paperwork is, from training completion to each Pilot/Cabin Crew training file.
- Engine Health Monitoring. Each flight the pilots are able to enter the information regarding the way the engines are running and all that paperwork is delivered electronically straight to engineers to pick up trends and spot the possible maintenance actions that might be required.
“When we have a last minute charter to a complex region, our Flight Operations department can get important airfield briefs uploaded into Fluix, so the pilots operating the flight can receive critical safety information immediately.”
Andrew Taggart, Line Training Captain
Results
Focusing on efficiency
- Cost and man hours saved. Company removed 30-45 kg worth of paper from each flight deck and saved hundreds of labor hours previously spent on updating and distributing flight manuals.
- Efficient pilot training process. Faster training evaluation and approval process reduces non-compliance risk of pilots with aircraft-specific operational status, to ensure safety and security.
- Compliance. “We can now get completed paperwork back far quicker, which enables us to keep tight control over expiring qualifications and legal requirements.”, says Charlie.
- Fast aircraft maintenance. Using Fluix to complete Engine Health monitoring processes on the Boeing fleet means the Engineering Department can react far quicker to any engine maintenance requirements. Reports can be submitted immediately to Engineers, reducing the non-essential time aircraft previously spent in maintenance hangars.
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