Huther Doyle have used Fluix to empower their Care Management field teams to deliver exemplary service to their clients, by digitizing all of the forms and documents that previously used up valuable time. Care Managers are now free to reroute that time to their clients and help them in a more streamlined and efficient manner.
“Within Care Management there is a big technology gap, a ton of paper and a lot of manual processes. We wanted to solve this administrative paperwork problem by digitizing it to make the process less labor-intensive and more technology-friendly. We now have a happier workforce, higher client engagement and higher adherence in terms of compliance.”
Founded in 1977 by George Huther Jr., Huther Doyle helps individuals and their families to overcome the burden of addiction in their lives. This is done using an empathetic, collaborative approach.
Huther Doyle recognised that their Care Managers had concerns about the amount of time they were spending on paperwork instead of helping their clients. For example, a care manager might have to drive two hours one-way to a client, hoping that the client would be home. They could never be certain that all of the necessary paperwork could be completed in one visit, because they might need additional forms that were back at the office. After their consultation with the client, the Care Manager would drive back home, knowing that they might need to make that same journey to the client again.
Inspired to address this, Huther Doyle began researching mobile technology in healthcare. Although they were aware of the increase in the use of digital technology in healthcare, they needed to ensure that they could deliver a comprehensive digital healthcare experience. With that in-mind, they began working with Bill Knitter, Principal Consultant at Innovative Solutions. With Bill’s help, they were able to conduct in-depth research into technology solutions at the forefront of digital transformation in healthcare, and how they might help to solve Huther Doyle’s administrative dilemma. Eventually, they found Fluix.
Having worked for so long in a paper-heavy environment, Huther Doyle needed their chosen software solution to address several challenges:
“60% of our Care Managers in the Southern Tier have zero internet connectivity 80% of the time, so we needed a reliable software solution that could work both online and offline.”
“We were immediately attracted to the technology, not only based on the robust features, but the excellent engagement with the Fluix team from day one.”