Digitizing Flight Operations?
Here’s how Fluix can help
Customer Success Story
Simaero Digitizes Pilot Training Documents
Before
After
“Overall, Fluix has saved us thousands of hours.”
Ryan Parrock, Deputy ATO Manager at Simaero
Background
20+ years of experience in full-flight simulator operations and pilot training has propelled Simaero to its status as one of the world’s largest aviation training organizations.
Flight training offices and flight simulator facilities located in China, France, India, and South Africa support Simaero’s network of over 250 civil and military customers from more than 80 countries. Simaero’s worldwide presence in close proximity to key airports guarantees easy access for all carriers and flyers while fulfilling their local aviation training needs with peak efficiency.
The company’s overall goal is to be the global leader in aviation training and flight simulator services.
Simaero’s South African team uses Fluix to digitize pilot training documentation at their Johannesburg flight simulator facility.
The Challenge
Simaero’s Johannesburg team had efficiency and sustainability goals to meet, while continuing to maintain the high levels of quality, compliance, and overall customer experience that the company is synonymous with.
The team’s in-depth aviation industry expertise helped them to identify the benefits of digitizing post-training documents for their clients. That approach would meet the company’s efficiency and sustainability goals while also saving time, reducing paper-related costs, and mitigating the risk of human error in training documentation.
Finding the right software solution to power the digital transformation of training documents was the team’s next hurdle.
Finding a Solution
Encouraged by one of their trusted aviation industry partners, Simaero availed of a free trial of Fluix’s training management software. Fluix worked with Simaero to implement the software and build straightforward workflows inline with their use cases and needs.
“We spent months searching for a digitization platform. Fluix was recommended to us by one of our partners, and we chose it because we could see the benefits not only from its ease-of-use, but also from the support we’ve received from the Fluix team. For us, it was a no-brainer to choose Fluix.”
Ryan Parrock, Deputy ATO Manager at Simaero
Results
Thousands of Admin Hours Saved
Digitizing post-training documentation has eliminated time previously spent manually preparing documents. Previously, teams often worked at the office until late in the evening to ensure all documentation was ready for the following day. Team members also occasionally needed to re-send misplaced paperwork to pilots, which involved locating the paperwork and scanning or printing copies.
“Overall, Fluix has saved us thousands of hours.”
Ryan Parrock, Deputy ATO Manager at Simaero
Secure Digital Post-Training Documentation
Converting paper documents into a digital format allowed Simaero to level-up their sustainability efforts while also providing customers with reliable, instant access to everything they need post-training. Further, documents cannot be lost or damaged.
“Being able to digitize paperwork and run everything through Fluix has made things faster and ensures that we’re on top of our compliance objectives. Also, our clients are impressed with receiving documentation that is professionally presented, easily legible, and easily accessed via secure email.”
Ryan Parrock, Deputy ATO Manager at Simaero
Enhanced Customer Experience & Competitive Advantage
With Fluix, the flexibility to create, edit, and distribute documents remotely supports Simaero in delivering the best possible experience to their customers. This encourages repeat business and helps to maintain Simaero’s reputation as a leading aviation training provider.
“Fluix makes it a lot easier for us to accept last-minute pilot training requests. I can prepare the training documents offsite if need be, instead of having to drive all the way to the facility.”
Ryan Parrock, Deputy ATO Manager at Simaero
A More Efficient Flow of Work for Teams
Providing team members with a reliable, digital solution to work with has given them back valuable time that they would previously have spent preparing and printing paper documents. Fluix has also helped to optimize Simaero’s new hire onboarding process.
Digital Audit and Compliance Trail
Paperwork is extremely important across all aspects of Simaero’s business, but even more so for documents that pilots rely on for type ratings and license renewals. Fluix has brought extra peace-of-mind at audit time by digitizing all post-training documentation, which is transferred over to SharePoint for secure storage.
“We are subjected to hundreds of audits throughout the year. Having forms digitally stored on our SharePoint makes it much easier for our QA team to handle audits. Everything is easily accessible and neatly presented. We can be confident that everything is there and compliant.”
Ryan Parrock, Deputy ATO Manager at Simaero
Directly Contributing to Simaero’s Sustainability Goals
Simaero’s ongoing commitment to sustainability is detailed in their company-wide Environmental, Social, and Governance (ESG) Policy. Eco-friendly technologies help Simaero to identify and address waste management and carbon footprint concerns. Educating and empowering their team to champion green practices further supports Simaero’s contribution to a brighter and cleaner aviation industry.
“Feedback from our teams is overwhelmingly positive. Fluix has made everything easier, faster, and more efficient for them. Overall, implementing Fluix is one the best things we’ve done for our teams.”
Ryan Parrock, Deputy ATO Manager at Simaero
“We are very satisfied with what we’ve been able to do with Fluix, and how we’ve managed to scale the volume of work.”
Bryan Roseveare, ATO Manager at Simaero