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Customer Success Story
MULTIVAC UK Reduces Quote Turnaround Time by 200%
Before
After
With Fluix
With Fluix I get the time to do my job more effectively. As a project proposals engineer, I spend a lot of time talking with suppliers and design teams, so any time I can gain with automation is time I would not otherwise have.
Brendan Tilling, Project Proposals Engineer
About
Founded in Germany in 1961, MULTIVAC is one of the world’s leading providers of packaging and processing solutions for food, pharmaceutical, medical, industrial, and consumer products. MULTIVAC’s global group includes over 80 sites in more than 160 countries, powered by a team of almost 7,000 highly-trained employees.
To put the company’s global impact into perspective, the majority of packaged goods and products seen anywhere in the marketplace worldwide are packaged by equipment designed by MULTIVAC. This leading position in their industry is fueled by the innovative machine technologies used by the company across all of its sites, as well as the company’s approach to embracing sustainable, automated, and digital solutions.
Digitalization Challenges in the Packaging Industry
Packaging involves both manufacturing and sales processes, which can easily
become overloaded with miscommunication and vast amounts of documentation.
Challenges faced by businesses in the industry include:
High volume of email and phone traffic between external sales teams and the internal sales office, with no centralised system to log information.Â
Human error and misunderstandings that result in a negative overall customer experience and an increased risk of audit non-compliance.
Extensive time spent following-up on sales enquiries, due to missing or incorrect information.
Duplicated documents that are accumulated along the various
sales funnels and product manufacturing lines involved in each customer’s journey.
As digitalization increasingly gains traction within the packaging industry, heavy competition within the market heightens the need for a robust workflow structure that can adapt quickly to market shifts and customer demands.
MULTIVAC UK experienced all of the aforementioned challenges. This prompted their need for a software solution that could transform their complex processes into automated workflows, as well as improve the way their teams collaborate with each other and their customers. Most importantly, the solution needed to be able to fully support MULTIVAC UK and its teams on their digital transformation journey.
Workflow Solutions Implemented
MULTIVAC UK adopted Fluix (known at the time as PDF Expert Enterprise by Readdle) in 2013, and scaled the software across their sales and internal office teams. Today, the company’s use cases for Fluix are still focused mainly on the sales side of the business. They use the software to tackle the information transfer from contractors to external sales teams, who then forward documentation to internal office teams.
MULTIVAC UK have enjoyed several benefits since implementing Fluix, including:
Some examples of typical process flows
automated by Fluix include:
Stock purchase requests
Opportunity specs
Customer orders
Customer visits
Fluix has created a very hands-on system that allows for good reporting and auditing. We have managers using Fluix for workload distribution, and we have datasets being captured in Fluix to allow quick reports on warranty and quote trends.
Brendan Tilling, Project Proposals Engineer
Results of Digital Transformation
Key Highlights
55
app users
17
automated workflows
10 170
completed documents
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