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Customer Success Story
Crane service company saved $300,000 and 3,000+ hours annually with workflow automation
Background
Dyna Crane, an overhead crane service provider based in Canada, has over 30 years of experience in crane inspections, repairs, custom manufacturing, installations, solutions, and safety training. They conduct assessments, accident investigations, and engineered equipment life expectancy upgrades, as well as providing 24-hour emergency on-call services.
Challenges
Shifting from paper to iPads
- Unprepared safety compliance:
Safety documents need to be available for internal audit process at all times. - Disorganized field procedures:
Field workers spend extra time (approx. 1 hour each day) on routine paperwork, while office workers have a tedious process to manage and organize large quantities of paper. - Time-consuming audits:
Document preparation for audits take days, sometimes weeks.
Solutions
Making external and internal team work in sync
Dyna Crane wanted to ensure their continued success as industry leaders by addressing inefficient business operations – specifically, document workflow processes. Their aim was to discover a paperless solution that would not only streamline workflows between the office and the field, but also make their external and internal audit processes painless by organizing documents and automating audit workpapers.
Fluix optimized a number of internal processes to digitally transform Dyna Crane.
- On-demand access to compliance and safety inspections
(e.g. safety policies, procedures, individual technician safety tickets, equipment manuals, service history, maintenance documents, internal safety audit reports) provided to field teams by replacing paper documents with electronic, fillable PDF forms, audit checklists and automated audit workpapers. - Improved efficiency of field-team processes
(e.g. maintenance checks) by quickly updating documents and changing workflows to account for any unexpected issues that may occur on-site; which is an invaluable benefit to Dyna Crane’s clients. - Peace of mind with internal audit processes
since replacing error-prone paperwork with digital files that are easily scanned, uploaded, organized and available at auditors’ fingertips — eliminating the fear of losing important information and the burden of extensive paperwork.
“In our industry, safety is paramount; regulations are very strict, and audits are frequent. We use Fluix to create audit checklists and safety documents because it allows us to do immediate sign-offs onsite. This way, auditors can look at the records in one system — including counts and trend graphs — which are vital to cultivating and maintaining a proactive safety culture.”
Leanne Lawrence, Administration Manager
Results
Focusing on building and maintaining
- Time and cost savings: 3,185 labor hours and $ 286,650 annually
- Safety documents are now digitally backed-up and available on-demand for inspection
- The ability to make changes in real-time has removed inefficient back-and-forth processes
- Staff training has been optimized by replacing printed handouts with mobile versions in Fluix
- Digital service records ensure efficient predictive maintenance and successful audit process flow
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