Once you free trial expires, to continue using Fluix service you will need to subscribe for one of the plans and enter your billing details.
After selecting a subscription plan and period, enter the amount of licenses you would like to purchase for your company. Then fill out the billing contact information. Please note that the minimum amount of licenses you can start with in Fluix is 10.
Payment Method
There are two types of payment options: credit card or ACH/wire transfer. With ACH/wire transfer payment, you will be sent a quote shortly after pressing the ‘Request Quote’ button. Please note that Wire transfer option is available for quarterly and yearly payments.
Once all information is entered, your billing section will look like this. You can always edit the details in this section by clicking on Edit/Upgrade as well as change the credit card by going to Change card link.
Your invoices will be sent to the email address you specify in the Billing Contact information, and for your convinience a copy of each invoice will be stored in the Billing section under Invoice #.
Payments and Invoices
In the Billing section, you can also track the payments made for your Fluix subscription and all the payment details.
Was it helpful? Feel free to contact us at support@fluix.io if you have any questions or comments.
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When the Fluix subscription payment is overdue, Fluix Billing department contacts account admins regarding the billing issue. If payment is still delayed and there’s no feedback from the Admins, the company’s account is temporarily suspended until the billing question is settled.
Once suspended, Admin will see a popup message on the Admin Portal, saying ‘Access denied. Your account was suspended. Please contact support@fluix.io’:
End users will similarly face an error message when logging in to Fluix app:
If you received an email saying that your payment for the Fluix subscription has been declined, it means that our billing system couldn’t process your payment. The most common reasons are the expired credit cards or the lack of funds on the card.
To ensure the service is not interrupted, please follow to the Billing section of the Fluix Admin Portal and update your payment information.
Was that helpful? Feel free to contact us at support@fluix.io if you have any questions or comments.
We’ll be sad to see you leave us, but we understand that’s how it goes sometimes!
To cancel your Fluix subscription, just drop us a line at billing@fluix.io and your account will be closed starting from the next billing date. Would really appreciate it if you shared why you go and your experience with our product.
Thanks for being with us and hope to hear from you again!
