Help

If something doesn’t work as expected, there are a couple of things you can try:

1. Check the Fluix user guide for tips on how to work with the app. The Fluix user guide is available under App Settings -> App Guide.

2. Contact your company account Admin for help.

3. Tap Help in the bottom left corner and send the email with diagnostics to the Fluix Support Team.

4. Contact the Fluix Support Team at support@fluix.io, and we’ll be glad to assist you.

Before submitting your help request, please make sure you are using the latest version of the Fluix Docs app. To check this, follow the steps below:

1. Open the App Store and search for the Fluix Docs app.
2. If your Fluix Docs app is up-to-date, you will see the Open button next to the app name.
3. If your Fluix Docs app is outdated, you will see an option to Update the app.

If the problematic behavior persists after the update, send us the help request by following the steps below:

1. Tap Help in the bottom left-hand corner of the screen.

2. Select the appropriate category, briefly describe the issue, and attach a screenshot to illustrate it.

3. Tap Send and keep the app open until the green checkmark appears.

Note: Please do not close or minimize the app until you see the check mark on the screen; otherwise, the logs will not be sent.

Our Support Team will investigate the cause of the issue and get back to you with a solution or additional questions via email.

If you’re having a hard time downloading files to your device or the synchronization process is taking too long, try one of the following options to restart Fluix:

1.   Make sure you have a stable Internet connection. Try turning Wi-Fi/cellular networks OFF and ON, and connect to other networks if possible.

2.   Swipe down to refresh the sync process.

3.   Relaunch the application. Please find a quick guide for the new iPad generation below:

• From the Home Screen or inside an app, swipe up from the bottom and hold.
• You will see all open apps and their preview. Swipe horizontally to find the app you wish to close.
• Finally, swipe up the app card.
• Relaunch the Fluix Docs app and check the sync progress.

In case you have an iPad from the old generation, please see the guide below:

• Double-click the Home button to see the most recently used apps.
• Swipe right or left to find the app that you want to close.
• Swipe up on the app’s preview to close the app.
• Relaunch the Fluix Docs app and check the sync progress.

4.  Make sure you have the latest Fluix app version. Check the Fluix Docs in the App Store for any pending updates.

5.  If nothing helps, send us logs from your device. Check the previous article “How to submit a request/logs to Fluix Support Team?“. Our support team will contact you shortly to address the behavior you encountered.

1. If you don’t remember your Fluix password, use the Reset Password link under the Login button.

2. Type in your email address and proceed to your email to reset the password.

3. If you can’t remember your email associated with Fluix, please contact your company account Admin.

Feel free to contact us at support@fluix.io if you have any questions or comments.

If the Fluix app is crashing on launch, please take the following steps:

1. Go to the device Settings.

2. Find Fluix in the list of apps and activate Safe mode.

3. Log in to the Fluix Docs app.

4. Tap Upload on the appeared message.

5. Email the Fluix Support Team at support@fluix.io and describe the issue.