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Help > Admin Guide > 13. Billing & Payments > 13.3. Payment got declined

13.3. Payment got declined

If you received an email saying that your payment for the Fluix subscription has been declined, it means that our billing system couldn’t process your payment. The most common reasons are the expired credit cards or the lack of funds on the card.

To ensure the service is not interrupted, please follow to the Billing section of the Fluix Admin Portal and update your payment information.

Was that helpful? Feel free to contact us at support@fluix.io if you have any questions or comments.