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Help > Admin Guide > 13. Billing & Payments > 13.2. My account was suspended

13.2. My account was suspended

When the Fluix subscription payment is overdue, Fluix Billing department contacts account admins regarding the billing issue.  If payment is still delayed and there’s no feedback from the Admins, the company’s account is temporarily suspended until the billing question is settled.

Once suspended, Admin will see a popup message on the Admin Portal, saying ‘Access denied. Your account was suspended. Please contact support@fluix.io’:

End users will similarly face an error message when logging in to Fluix app:

If you have your account suspended, please contact your customer success manager, support@fluix.io or billing@fluix.io