Help > Documents > User App Guide > Help > How to submit a request/logs to Fluix Support Team?

How to submit a request/logs to Fluix Support Team?

To send a request and logs to the Fluix Support Team, please ensure that you are running the latest app version and follow the next steps:
  1. Tap on Help in the bottom left-hand corner
  2. Select the category, describe the issue and attach a screenshot to illustrate the issue
  3. Tap Send and do not close or minimize the app until the green checkmark appears. Otherwise, the logs will not be sent.
Our support team will investigate the cause of the issue and will get back to you with the solution.
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