If files are not syncing to your device or the sync process is taking longer than expected, please follow the troubleshooting steps below.
- Check your Internet connection
A weak or unstable network is the most common reason for slow or incomplete sync. Please try the following:
– Toggle Wi-Fi or cellular network OFF and ON.
– Switch to another available network, if possible.
– Make sure you are not in Airplane Mode.
- Manually refresh the sync
In the Fluix app, swipe down to restart the synchronization process.
- Restart the Fluix app
Relaunching the app may resolve temporary issues that may block syncing.
For devices without a Home button (newer iPad/iPhone models):
– From the Home Screen or inside an app, swipe up from the bottom and hold.
– You will see all open apps and their preview. Find Fluix Docs.
– Swipe the app card up to close it.
For devices with a Home button (older models):
– Double-click the Home button to see the most recently used apps.
– Swipe left or right to find Fluix Docs.
– Swipe up on the app’s preview to close the app.
– Reopen Fluix and check the sync progress. - Update Fluix to the latest version
Outdated versions may contain issues that have already been fixed in newer releases. Check the Fluix Docs in the App Store for any pending updates - Check available storage on your device
Low storage can prevent files from syncing. Go to Settings → General → iPad/iPhone Storage and ensure you have enough free space. If storage is full, we may recommend freeing up some space and trying syncing again.
- If the issue persists, send logs to Fluix Support
If nothing helps, send us logs from your device. Check the previous article “How to submit a request/logs to Fluix Support Team?“. Our support team will contact you shortly to address the behavior you encountered.