Files aren’t syncing on my iPad/iPhone

If you’re having a hard time downloading files to your device or the synchronization process is taking too long, try one of the following options to restart Fluix:

1.   Make sure you have a stable Internet connection. Try turning Wi-Fi/cellular networks OFF and ON, and connect to other networks if possible.

2.   Swipe down to refresh the sync process.

3.   Relaunch the application. Please find a quick guide for the new iPad generation below:

• From the Home Screen or inside an app, swipe up from the bottom and hold.
• You will see all open apps and their preview. Swipe horizontally to find the app you wish to close.
• Finally, swipe up the app card.
• Relaunch the Fluix Docs app and check the sync progress.

In case you have an iPad from the old generation, please see the guide below:

• Double-click the Home button to see the most recently used apps.
• Swipe right or left to find the app that you want to close.
• Swipe up on the app’s preview to close the app.
• Relaunch the Fluix Docs app and check the sync progress.

4.  Make sure you have the latest Fluix app version. Check the Fluix Docs in the App Store for any pending updates.

5.  If nothing helps, send us logs from your device. Check the previous article “How to submit a request/logs to Fluix Support Team?“. Our support team will contact you shortly to address the behavior you encountered.

Was this article helpful?

Yes No

Thanks for your feedback!

Oops, something went wrong. Please, try again later.

We're sorry about that, please contact our support for help.

186 out of 495 found this helpful