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Customer Success Story
DaBella & Fluix:
Highlights from 10 Years of Steady Growth
“Fluix has done wonders to get us to where we are.”
Hannah Mills, Enterprise Applications Manager
Background
Founded in Portland, Oregon, in 2011, DaBella has grown to become one of the largest home improvement services companies in the US, with 61 locations in 21 states.
The award-winning company’s journey with Fluix began in 2015, with the digitization of sales contracts, pricing sheets, and finance packets for teams across 5 locations. Since then, success metrics include 800k+ documents processed, 14TB of data stored in Fluix, and the implementation of Fluix at all 61 DaBella locations across the US, growing from 100 to over 1,300 Fluix users.
Results
Supporting a Digital-First Growth Mindset
Understanding that streamlined sales processes naturally support growth, DaBella pinpointed where they could introduce greater efficiency across their sales ecosystem. Digitizing their sales contracts and related documents – for remote or in-person signature – with Fluix allowed DaBella’s sales team to optimize their time, ensure data accuracy, and deliver a consistently excellent customer experience. All of this combined fueled the company’s sustainable, continuous growth.
Comprehensive Audit and Compliance Trails
Dabella’s previous reliance on paper required printing of sales contracts and other documents, which invited the risk of inaccurate data and damaged/lost paperwork. Digital versions of those documents in Fluix are fully trackable, including comprehensive document history and real-time document status information. This reliable audit and compliance trail provided peace-of-mind for DaBella as the company’s growth accelerated.
Scalability Across Multiple Locations
Workflows in Fluix can be duplicated and easily edited to allow each of DaBella’s locations to have their own custom setup. Sales contracts can be tailored to individual state requirements. Fluix also offers a dynamic pricing model which allows DaBella to sign a high volume of documents without an individual charge per-document, as well as adding and removing users on a pro-rata basis.
“Fluix has helped us to grow significantly. Over the past ten years, there’s never been any down time with the platform, and the Fluix team is always responsive and right there to help us.”
Ronald Stewart, Regional Sales Manager
We’ve proudly supported digitization at DaBella for over 10 years.
Let’s start your digitization journey