Field Crews Know the Job Better Than You

Gyner Ozgul is CEO of Fortis Fire and Safety, which designs, installs, and services fire and life safety systems for commercial buildings. He’s spent 25 years in field service, and knows what it takes to bring new technology to people who already know the job.

In this episode of the Field Intelligence podcast, Gyner explains why technicians push back on new tools and what leaders often get wrong when they roll them out.

In the conversation:

• Senior technicians see new tech as a threat.
• People know when you oversell the benefits.
• Too many changes at once can turn into a quiet revolt.
• The AI shame problem.