How MULTIVAC UK Reduced Quote Turnaround Time by 200% with Fluix

Packaging involves both manufacturing and sales processes, which can easily become overloaded with miscommunication and vast amounts of documentation. Challenges faced by businesses in the industry include:

• High volume of email and phone traffic between external sales teams and the internal sales office, with no centralised system to log information. 
• Human error and misunderstandings that result in a negative overall customer experience and an increased risk of audit non-compliance.
• Extensive time spent following-up on sales enquiries, due to missing or incorrect information.
• Duplicated documents that are accumulated along the various sales funnels and product manufacturing lines involved in each customer’s journey.
• As digitalization increasingly gains traction within the packaging industry, heavy competition within the market heightens the need for a robust workflow structure that can adapt quickly to market shifts and customer demands.

MULTIVAC UK experienced all of the aforementioned challenges. This prompted their need for a software solution that could transform their complex processes into automated workflows, as well as improve the way their teams collaborate with each other and their customers. Most importantly, the solution needed to be able to fully support MULTIVAC UK and its teams on their digital journey.

MULTIVAC UK have enjoyed several benefits since implementing Fluix, including:

• Flexible workflows in Fluix that allow users to easily exchange information with relevant teams. 
• Secure document storage in one centralised place has eliminated duplicate documents, streamlined collaboration across all teams, and created a pin-point accurate audit trail.
• Automating sales processes through Fluix has enabled MULTIVAC UK to provide a superior sales experience for customers and the teams working with them

Some examples of typical process flows automated by Fluix include:

• Stock Purchase Requests:
  Product Management, Accounts, Sales Office
• Opportunity Specifications:
  External Sales, Product Management, Sales Office, Project Proposals
• Customer Orders:
  External Sales, Accounts, Sales Office, Project Management
• Customer Visits:
  External Sales, Reception, Technician Booking, Facilities

“Fluix has created a very hands-on system that allows for good reporting and auditing. We have managers using Fluix for workload distribution, and we have datasets being captured in Fluix to allow quick reports on warranty and quote trends.”

Brendan Tilling,

Project and Proposals Engineer

• Number of quote requests completed per-week increased from 15 to 45
• Automatic file naming and secure file transfer directly to the company server
• Photos added directly into forms (previously added as email attachments)
• Streamlined, functional communication between customer-facing sales teams and internal office teams
• Form templates with required fields ensure accuracy and prevent data loss
• Automated management approval flow for almost instant feedback and sign-offs
• GPS/time stamp data is automatically captured in forms and is easily reportable
• Fluix supports MULTIVAC UK’s digitization and sustainability goals by eliminating the need for manual paper-based processes