Process Status Details
To check the details of the respective process, in the Process View, select the process that you would like to get more insights on and click Show Details.
There you will see the task’s history, track how much time taken by the group to complete the task, download the forms that were submitted within the task, troubleshoot, or take actions if needed.
The Process Details block on the left side of the screen, by default, shows information from the beginning of the flow and the current status of this process. On the right side, you will see an overview of the whole Taskstream setup. In case you need to make any changes to the Taskstream, click Edit Initial Taskstream to open the Taskstream builder in edit mode.
To check the history of the respective task, click on the blue arrow next to the task name.
In the Details section, Fluix will mirror the Task Description from the Taskstream builder so that you have a complete overview of what the user who initiated the start of this process needed to do in this task.
Task History section will show the email of the performer of the task. Forms in the Stage section store the version of the form that was submitted by the user or guest. In case you need to check the changes the user did in the form, click the Download icon.
Let’s check what the Details of the processes look like in the example of the two flows:
– successfully submitted;
– failed process.
Success Flow:
The user finished working on the respective task, hence it was successfully submitted to the path preconfigured in the submit action Upload to storage. Cloud storage will show the storage where the completed form will be stored: Fluix Storage or Third-party storage. The path section will show the directory where the submitted form will be stored. In the Attached forms section, you may download the form by clicking on the Download icon.
Failed Flow:
The user submitted the task to the preconfigured submit action Send by email; however, due to various reasons (e.g., typo in the email address, not existing email address, etc.), the process to which the task relates failed to be submitted. The submit action where the issue occurred will be highlighted in red. Click on the arrow next to the submit action to check the details.
There, you may check the email addresses to which the documents should have been submitted, therefore, you may check if the user who submitted the task might have mistyped the respective email address.
In case you experience issues understanding why the process failed, contact us at support@fluix.io to learn more about the issue.
