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Help > Admin Guide > 1. Admin Portal > 1.3. I can’t log into Fluix

1.3. I can’t log into Fluix

If you can’t log into your Fluix account, you can reset your password by clicking on the Forgot password link on the login screen.

If a user can’t log into his account, the password can be reset by a user in the same way above, or being a Fluix Admin, you can reset such User’s password from the Admin Portal. To do so, proceed to Configuration -> Users, and follow the steps below:

Step 1. Click on the User who can’t log in and you will be taken to the User’s page. There, in the middle portion of your screen, under User Password click on the Reset button.

Step 2. Once you see a message The password got successfully reset, an email request is sent at once to a user asking to change a password.

Also, you can change the password for the user yourself by clicking on Change button and entering a temporary password.

Alternatively, the user can reset the password from the device or web app by tapping on the Forgot password link on the login screen.

Please, note that upon three attempts to log in with incorrect credentials the system is getting blocked for 1 minute for security reasons. Upon each further failed attempt the time of delay increases.

Was it helpful? Feel free to contact us at support@fluix.io if you have any questions or comments.